Return Policy

At Porlsdn, we aim to provide customers with a clear and fair return and refund process. Please review the information below carefully before initiating a return request.

Return Eligibility

You may request a return within 30 days of receiving your order. To be eligible for a return, items must meet all of the following conditions:

Unused and unaltered
In original condition
In original packaging with all included components
Accompanied by valid proof of purchase

Returns that do not meet these requirements may be refused or may be eligible only for a partial refund.

Non-Returnable Items

For hygiene, safety, and product condition reasons, the following items are not eligible for return unless they arrive damaged, defective, or incorrect:

Socks showing signs of wear, washing, damage not caused by our error, or missing original packaging
Items marked as FINAL SALE, CLEARANCE, or PROMOTIONAL

Return Process

To initiate a return, please contact our customer support team at help@porlsdn.com with your order number and the reason for the return.

Returns sent without prior authorization will not be accepted.

Once your return request is approved, we will provide detailed return instructions, including the return address. Customers are responsible for return shipping costs unless the return is due to a damaged, defective, or incorrect item caused by our error.

Damaged or Incorrect Items

Please inspect your order upon delivery. If you receive an item that is damaged, defective, or incorrect, contact us at help@porlsdn.com within 48 hours of delivery. We will review the issue and work with you to provide an appropriate resolution.

Refunds

After we receive and inspect the returned item, we will notify you regarding the approval status of your refund.

Approved refunds will be issued to the original payment method
Refunds are typically processed within 5–10 business days, depending on your payment provider
Original shipping fees (if applicable) are non-refundable unless the return is due to our error

Late or Ineligible Returns

Return requests submitted more than 30 days after delivery may not be accepted. Items that do not meet the return eligibility requirements may be rejected or partially refunded at our discretion.